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Returns and Refunds
Santa Fe Goldworks Return Policy:
Since we stand behind our products, our return policy is simple: We offer a 100% refund on unused merchandise, less any shipping and handling cost. Please do not wear a piece of jewelry until you are certain you are keeping it; to qualify for return, it cannot have been worn or modified in any way. All returns must be sent through FedEx in their original retail box, in re-sale condition, and with sufficient packaging material to ensure their safe arrival-including an outer shipping carton. If a return arrives damaged, you will need to file a claim with the carrier you used for compensation.
Please do NOT return any items without contacting us first! We will issue you a Return Goods Authorization (RGA#) before any item can be returned. Santa Fe Goldworks will refuse any returns not clearly marked with an RGA#.
An RGA must be requested within 14 days of receipt of the item and the item has to be returned within 14 days of us issuing you an RGA, or you will not receive a credit for your return. Please note that the first 14 day requirement is only that you tell us you need an RGA; once you have told us within 14 days of receipt, you have fulfilled this portion of the returns policy. It can then take 3 to 7 business days for Santa Fe Goldworks to provide the appropriate RGA number. The time that elapses over these days will not count against your return timeframe requirements. Once we have given you the RGA#, you will then need to ship your return within the allotted 14 days. After 14 days the Return Authorization will expire and no replacements or refunds will be given.
Please Note: Some merchandise cannot be returned or can be returned only with a restocking fee!
On very large or unique orders, we reserve the right to notify you that we want to treat them as "special orders" with special return policies and restocking fees.
The following types of items do not qualify to be returned for a refund:
Special Purchases, such as: Inventory Sale Items, Custom Quotes, Special Discounts.
Refunds
We will notify you via e-mail (or if you prefer, by mail) of your refund once your return has been received and inspected for damage. Please note that we can refund shipping costs only if the return is a result of our error.
How to return items to Santa Fe Goldworks:
Returning non-defective items:
To return non-defective jewelry for any reason, simply e-mail us at info@santafegoldworks.com We will issue a Return Goods Authorization Number (RGA#), provide return shipment instructions, and assist you with all other return questions.
You can call us with any concerns and questions at 877-982-2875 and you will be able to talk with a real, live person.
In order to give you and us a “paper” trail of the date and nature of the damaged/defective item claim, the RGA request has to arrive at Santa Fe Goldworks via e-mail or fax.
email: info@santafegoldworks.com fax: 505-982-6679
The Customer's Responsibilities when Returning Product
When returning jewelry to Santa Fe Goldworks it is your responsibility to pack the product in the original retail carton with sufficient packaging material around it-including an appropriate outer shipping carton. Mark the outer shipping carton with the issued RGA (Return Goods Authorization) number, and it is in your best interest to insure the package.
Tip: If the outer box you received is in poor condition you will need to provide a new outer box. FedEx will not insure boxes that will not hold up during shipment.
Any item received damaged at Santa Fe Goldworks is your responsibility and we can't guarantee a replacement or refund.